Return & Refund Policy

At indie-gredients, we strive to provide our customers with the highest quality products and an exceptional shopping experience. We understand that there may be instances when a product arrives damaged or defective, and we are here to assist you through our return policy. Please review the following guidelines to understand how to proceed with returns and exchanges.

 

Returns Eligibility

We accept returns for damaged or defective products within 15 days of the delivery date. To be eligible for a return, the following conditions must be met:

• The item is in its original packaging.
• The product has not been used or altered.
• You have a valid proof of purchase (order number, receipt, or invoice).

 

Damaged or Defective Products

If you receive a product that is damaged or defective, please follow these steps:

• Contact our Customer Support team within 15 days of the delivery date at info@indiegredients.com.
• Provide your order number, a clear description of the issue, and, if possible, photographs that clearly show the damage or defect. Alternatively, you can also initiate the return process by visiting our Order Return page.
• Our Customer Support team will review your request and provide instructions on how to return the item or offer a suitable resolution.

 

Return Process

If your return is approved, you will receive instructions on how to return the damaged or defective item. Follow these guidelines: 

• Ensure the product is securely packaged to prevent further damage during transit.
• Include a copy of your proof of purchase (order number, receipt, or invoice) within the package.
• Ship the item to the address provided by our Customer Support team. Please note that shipping costs for returns due to damage or defects will be covered by indie-gredients.

 

Refunds or Replacements

Upon receiving and inspecting the returned item, indie-gredients will assess the damage or defect. Depending on the situation, you may choose from the following options:

• Refund: If the product cannot be replaced, a refund will be issued to the original payment method.
• Replacement: If a replacement is available and preferred, we will ship it to you free of charge.

 

Contact Information

If you have any questions or need assistance, please don't hesitate to contact our Customer Support team at info@indiegredients.com or visit Contact Us Page.

 

Additional Terms

• indie-gredients reserves the right to refuse returns that do not meet the outlined criteria or abuse the return policy.
• Please allow up to 10 business days for processing returns and issuing refunds or replacements once the returned product is received.

 

Exclusions

Please note that the following situations are not covered by our return policy:

• Products damaged due to mishandling or misuse.
• Products with signs of alteration or tampering.
• Returns requested after the 15-day window from the delivery date.

 

Changes to Return Policy

indie-gredients may update or modify this return policy from time to time to ensure that we are providing the best service to our customers. Any changes will be communicated through our website and email notifications.

 

Customer Feedback

We value your feedback, and it helps us improve our products and services. If you have suggestions or comments regarding our return policy, please share them with our Customer Support team. Your input is highly appreciated.

 

Warranty Information

In addition to our return policy, indie-gredients products may come with specific warranties. Please refer to the product's description or packaging for any warranty details. Warranty information will outline the coverage and duration of protection for each product, which may differ from our general return policy.

 

✦ Thank you for shopping with indie-gredients, and we look forward to serving you. We are dedicated to offering high-quality products and a seamless shopping experience. If you have any questions or concerns, please don't hesitate to reach out to our Customer Support team. Your satisfaction is our top priority.