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Go to the shopAt indie-gredients, we strive to provide our customers with the highest quality products and an exceptional shopping experience. We understand that there may be instances when a product arrives damaged or defective, and we are here to assist you through our return policy. Please review the following guidelines to understand how to proceed with returns and exchanges.
We accept returns for damaged or defective products within 15 days of the delivery date. To be eligible for a return, the following conditions must be met:
If you receive a product that is damaged or defective, please follow these steps:
If your return is approved, you will receive instructions on how to return the damaged or defective item. Follow these guidelines:
Upon receiving and inspecting the returned item, indie-gredients will assess the damage or defect. Depending on the situation, you may choose from the following options:
If you have any questions or need assistance, please don't hesitate to contact our Customer Support team at info@indiegredients.com or visit Contact Us Page.
Please note that the following situations are not covered by our return policy:
indie-gredients may update or modify this return policy from time to time to ensure that we are providing the best service to our customers. Any changes will be communicated through our website and email notifications.
We value your feedback, and it helps us improve our products and services. If you have suggestions or comments regarding our return policy, please share them with our Customer Support team. Your input is highly appreciated.
In addition to our return policy, indie-gredients products may come with specific warranties. Please refer to the product's description or packaging for any warranty details. Warranty information will outline the coverage and duration of protection for each product, which may differ from our general return policy.
✦ Thank you for shopping with indie-gredients, and we look forward to serving you. We are dedicated to offering high-quality products and a seamless shopping experience. If you have any questions or concerns, please don't hesitate to reach out to our Customer Support team. Your satisfaction is our top priority.
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