Shipping Policy

Welcome to indie-gredients ("us", "we", or "our"). This Shipping Policy outlines the terms and conditions regarding the shipment of products purchased through our website. By placing an order with us, you agree to comply with the terms outlined in this policy.

 

Order Processing

Orders are typically processed and shipped within 1-2 business days from the date of purchase. However, processing times may vary during peak seasons or promotional periods. Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

 

Shipping Methods and Rates

We offer various shipping methods to accommodate your needs, including standard and expedited shipping options. Shipping rates and delivery times may vary depending on your location, the weight of the package, and the selected shipping method. You can view the available shipping options and rates during the checkout process.

 

Shipping Destinations

We currently ship to addresses within the United States and select international destinations. Please ensure that the shipping address provided during checkout is accurate and complete to avoid any delays or delivery issues.

 

Delivery Times

Delivery times may vary depending on the shipping method selected and your location. While we strive to deliver your order in a timely manner, please note that shipping times are estimates and not guaranteed. Factors such as weather conditions, customs clearance, and carrier delays may affect delivery times.

• Domestic Shipping: Estimated delivery within 5-7 days.
• Domestic Express Shipping: Estimated delivery within 1-3 days.
• International Shipping: Estimated delivery within 7-15 days.
• International Express Shipping: Estimated delivery within 3-4 days.

Please keep in mind that these are approximate delivery times, and actual delivery may vary depending on external factors. We appreciate your understanding and patience.

 

International Shipping

For international orders, please note that customs duties, taxes, and fees may apply upon delivery. These additional charges are the responsibility of the recipient and are not included in the shipping fees paid at the time of purchase. Customs policies vary by country, so we recommend contacting your local customs office for more information about potential fees and regulations.

 

Order Tracking

Once your order has been shipped, you will receive a tracking number via email, allowing you to monitor the status of your shipment. You can track your order by entering the tracking number on our website (click here) or the carrier's website.

 

Shipping Delays and Issues

In the event of shipping delays or issues beyond our control, such as carrier delays, customs clearance delays, or unforeseen circumstances, we will make every effort to resolve the issue and keep you informed of any updates regarding your order.

 

Shipping Restrictions

Certain products may be subject to shipping restrictions or regulations based on their contents or destination. It is your responsibility to ensure that the products you are purchasing comply with any applicable shipping restrictions in your region.

 

Shipping Fees

Shipping fees are calculated based on the total weight of your order, the shipping method selected, and your location. Shipping fees will be displayed during the checkout process, allowing you to review and confirm the total cost of your order before completing the purchase.

 

Lost or Stolen Packages

In the unfortunate event that your package is lost or stolen during transit, please contact our Customer Support team immediately at info@indiegredients.com. We will work with the shipping carrier to initiate an investigation and resolve the issue as quickly as possible. Please note that we are not responsible for packages that are lost or stolen after delivery confirmation.

 

Address Errors

It is your responsibility to ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If you realize you have made an error in your shipping address, please contact us as soon as possible to update the information before the order is shipped.

 

Shipping to Multiple Addresses

At this time, we do not offer the option to ship items in a single order to multiple addresses. If you wish to send items to different addresses, please place separate orders for each shipping address.

 

Order Modifications and Cancellations

Once an order has been placed, modifications or cancellations may not be possible. If you need to make changes to your order, please contact our Customer Support team immediately, and we will do our best to accommodate your request. However, please note that orders are processed quickly, and we cannot guarantee that changes can be made once the order is in progress.

 

Holiday Shipping

During peak holiday seasons, such as Thanksgiving, Christmas, and New Year, shipping carriers may experience higher than usual volumes, resulting in potential delays. We recommend placing your orders early to ensure timely delivery during these busy periods.

 

Force Majeure

We will not be liable for any failure or delay in shipping due to circumstances beyond our reasonable control, including but not limited to natural disasters, severe weather conditions, acts of terrorism, labour strikes, or governmental actions.

 

Feedback and Suggestions

We welcome your feedback and suggestions regarding our shipping policy and services. If you have any comments or suggestions for improvement, please feel free to contact us at info@indiegredients.com.

 

Changes to Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our shipping practices.

 

Consent

By placing an order with indie-gredients, you consent to the terms and conditions outlined in this Shipping Policy.

 

✦ Thank you for choosing indie-gredients for your shopping needs. We appreciate your business and strive to provide you with the best possible shipping experience.